Setup
Getting started
Learn what Carity helps with, where to find key settings, and how notifications fit into the app.
Open guideSupport centre
Help with Carity, without the runaround.
Get clear guidance for alerts, reminders, premium, notifications, privacy requests, and common app issues. If you still need help, email us. Support is handled by email only.
Quick topics
Start with the area of the app you need help with. Each page is written for users, not internal engineering workflows.
Alerts
Fuel alerts
Understand target hits, price drops, favourite-station alerts, and daily or weekly summaries.
Open guideGarage
Garage & reminders
Manage vehicles, MOT, tax, service reminders, and understand how due-date nudges work.
Open guidePremium
Premium & subscriptions
See how trials, renewals, App Store billing, and free-tier limits work in Carity.
Open guideNotifications
Notifications
Find out how opt-in works, what gets delivered, and why fuel alerts and garage reminders behave differently.
Open guideSupport
Troubleshooting
Use the common fixes first, then send us the right diagnostics by email if you still need help.
Open guidePopular help
Common questions
Email only
Contact support
For app help, feature questions, or premium issues, email support@carity.co.uk. Support is handled by email only.
Before you email us
Share the details that help us diagnose faster
- Your device model and iOS version.
- The Carity app version you are using.
- Whether the issue affects alerts, favourites, garage, reminders, notifications, or premium.
- The postcode, station, or vehicle involved if relevant.
- Screenshots and the approximate time the issue happened.
Privacy & data
Need access, correction, or deletion help?
Carity is mainly device-based, so we may need enough information to identify your records safely before we can act on a request.