Apple remains the billing source of truth. Carity reflects that subscription state in the app so your access, alerts, and garage limits can stay aligned with the purchase state on your device.
Your subscription is controlled through the App Store. That means purchase, cancellation, and renewal management should be handled through your Apple subscription settings.
Carity can show a mirrored premium summary in the app for access control and support visibility, but it is not the payment source of truth.
Premium messaging may refer to a free trial, a renewal window, or the time left before your annual plan begins. Trial-specific wording should appear only when the app can confirm that a trial is active.
Recommended support rule: if you want to cancel before renewal, do it in App Store settings at least 24 hours before the end of the current period.
If premium is no longer active, Carity may return the app to the free-tier limits. That can reduce how many alerts or vehicles you can keep.
If you believe access is still active but the app behaves as if it is not, email support with the product name, approximate purchase or renewal date, and what you are seeing.
For all of these, send support@carity.co.uk the approximate purchase time, the product name if known, and screenshots if available.