Troubleshooting

Start with the simplest checks before emailing support.

Most support requests are easier to diagnose once you confirm notification permission, app version, and the exact part of the app that looks wrong. This page gives you the best first checks for common Carity issues.

Try this first Email support if needed

Quick checks

Make sure you are using the latest version of Carity available to you.
Check whether the issue is isolated to one part of the app: alerts, favourites, garage, notifications, or premium.
Confirm whether Carity notifications are allowed in iPhone settings if the issue involves delivery.
Re-open the app and check whether the state has refreshed.
If the issue depends on a particular station, postcode, or vehicle, note exactly which one.

Common scenarios

The app looks stale

Re-open Carity and confirm whether the same data still looks stale. If it does, note the station, postcode, or vehicle involved and when you last saw the correct state.

An alert did not arrive

Check the alert type, whether your delivery mode is immediate or a summary, and whether notifications are allowed for Carity on this device.

A garage reminder did not arrive

Check whether Carity notifications are allowed and whether the due date or milestone was actually within the reminder window you expected.

Premium looks wrong

Check your App Store subscription state first. If that looks correct but Carity still appears wrong, send support the approximate purchase or renewal time and screenshots.

What to include in your support email

Your iPhone model.
Your iOS version.
Your Carity app version if visible.
A short description of the issue.
Whether the issue affects alerts, favourites, reminders, notifications, or premium.
The approximate date and time of the problem.
Screenshots if they make the issue clearer.

Send those details to support@carity.co.uk. Carity support is handled by email only.